Arizona Response Systems, LLC
ORDERS
(updated 05-29-2018)
General
Arizona Response Systems is strictly a mail-order company. I communicate primarily by e-mail. There is no secretary. I will be happy to discuss any aspect of your project, but please keep your e-mails short and to the point. I try to answer e-mails within 24 hours.
Work Order
These work order forms are for gunsmithing work, not for purchasing parts. For parts, just e-mail me. You are welcome to write out your own work order, but please include all of the information in the examples below. If your order refers to a previous conversation, please restate your desires or include the e-mail. E-mail quotes are good for 90 days.

Print this work order and fill out by hand.

Fill out this work order on-line, then print.

Payment Options
You may pay for your gunsmithing order in advance by personal check. You may pay in advance, or on completion by cash, money order, bank check or credit card. I accept Visa and Mastercard. All listed prices reflect a 3.5% cash discount - add 3.5% to all credit card orders. I deposit checks and money orders on receipt. There is a $25 charge for returned checks. I will not redeposit a personal check returned for insufficient funds. I will void it, and then accept only credit card or certified funds.

Please make check or money order payable to

Credit cards are billed when your order is ready to ship. If you expect to need additional parts that cannot be quoted accurately in advance, please provide a credit card number to avoid delays in returning your order to you. In these "additional parts" cases, since the credit card saves me time and effort, I will waive the 3.5%.

No PayPal. When I was the victim of criminal fraud, PayPal endorsed the fraudulent transaction. When my bank agreed it was fraud, and reversed the charges, PayPal locked my account, and prohibited me from closing it. I will not use the criminal scum at PayPal.

Packing & Shipping
You may ship your long guns to me by UPS Ground, FedEx Ground, or USPS. You may ship handguns by UPS Air or FedEx Air. Handguns may only be shipped USPS from an FFL. As I am a federally licensed manufacturer, you may ship firearms directly to me and receive them directly back. You do not need to ship through a dealer, except as noted - handguns by USPS.

I return long guns by FedEx Ground (commercial addresses) or FedEx Ground Home Delivery (residential addresses). I return handguns by FedEx Air. With your e-mail address, I will send a copy of the shipping label. I can only ship to a street address - no Post Office Boxes. I ship all items with "Adult Signature Required" and "No Driver Release." I do not ship COD.

I can return ship a handgun to an FFL only if it will fit in a USPS Priority Mail Flat Rate Box and the USPS Click and Ship accepts your address. As USPS tracking only shows pickup and delivery, and filing an insurance claim with USPS is a nightmare, I do not recommend USPS for handguns. For Alaska and Hawaii residents, e-mail me to determine the best shipping option. Generally, shipping charges are double that of CONUS.

Please ship assembled guns. Firearms are most robust when fully assembled. There is no point in disassembling your gun and wrapping each piece separately in bubble wrap and duct tape. It is not fun to spend an hour and a half unwrapping and logging 50 individually wrapped parts. If you insist on sending bag-o-parts, please include a detailed inventory sheet. Please do not send rifle cases or large handgun cases as I have limited storage space and it adds to dimensional weight return shipping charges. Listed shipping charges are based on a 4 pound handgun package insured up to $700 or 20 pound rifle package insured up to $1200. Heavier orders or oversize boxes will incur additional shipping charges - $12 for OS-1, $24 for OS-2.

Rifle packing example.

Tracking & Receipt Confirmation
If you do not believe your shipper when they say "delivered at 10:34 AM", send me an e-mail and I will confirm receipt as soon as possible.

United Parcel Service. You may ship long guns by UPS Ground and handguns by UPS Air. "The UPS Store" is not "UPS". They are private franchisee that accept packages for UPS. They often choose not to accept firearms.
Track UPS Packages: http://www.usps.com

Federal Express. You may ship your long guns to me by FedEx Ground and your handguns by FedEx Air .
Track FedEx Packages: http://www.fedex.com

US Postal Service You may ship long guns to me by USPS Priority Mail. You must be a licensed firearms dealer with a USPS Form 1508 to ship a handgun to me by USPS Priority Mail
Track your USPS package at http://www.usps.com

USPS Form 1508 (.html)

USPS Form 1508 (.pdf)

Turnaround Time
I do not promise delivery date ever for anyone. The best I can do is "best guess" which is based on the arrival date of the last typical orders that I shipped. I will process guns as quickly as possible - without compromising the premium quality you expect from ARS.
Guarantee, Insurance & Liability
I guarantee all labor to the original owner for one year. Manufacturer's warranty applies to parts. I guarantee my finishes to the original owner against chipping, peeling, flaking, or anything that I evaluate as "not right" for one year. I may, at my discretion, extend this guarantee indefinitely. I cannot guarantee against abuse, neglect, or honest wear. If you have a problem with any ARS work, even after the warranty period has expired, please contact me and I will evaluate your complaint. I am not responsible for Loctited parts, however if you know something has been Loctited or glued in place, please let me know so I can take appropriate measures during disassembly.

I pay return insurance for up to $700 on handguns and up to $1200 on rifles on your behalf. If you wish for me to purchase additional return insurance on your behalf, please specify the desired insurance value with your order at $1.00 per $100 additional insurance. I purchase this insurance from the carrier (UPS, FedEx, USPS, etc) on your behalf. That is, I am not insuring your package - I am acting as your agent by purchasing insurance for you. I cannot guarantee the carrier will honor claims and I emphatically reject any responsibility should you not be satisfied with the result of any claim. Consider a home-owner's insurance policy as an alternative. This is not meant to frighten anyone. I ship around 150 packages a year by FedEx and 300+ by USPS. I haven't had any issues for around 20 years. It is simply a recognition that I cannot be liable for things over which I have no control.

All firearms are shipped at your own risk. This means that I am not liable for the loss or damage of your firearm in transit or through circumstances outside of my control. Some examples include fires, floods, thefts, tornadoes, earthquakes, hurricanes, riots, stampedes, or The Zombie Apocalypse. This statement is a simple realization that despite my best efforts and long experience in common-sense practices, there is always a small chance of something happening to your property. I do not assume liability or guarantee compensation. This disclaimer does not apply to negligent circumstances such as "I dropped your gun and ran it over with my tractor," or "my dog ate your rifle stock " for which I will repair or replace as appropriate. Sometimes I discover a part during disassembly that is already broken, or a screw simply breaks on removal despite due diligence. I will deal with these occasional issues fairly. Shipping companies have their own policies on "collector value" items

I remove night sights, if possible, before processing. Late model factory Glock staked front sights cannot be removed without destroying them. PT/Innovative Weaponry/MMC night sights fail frequently and if they cannot be removed, they may be destroyed in processing. Trijicon and Meprolight sights that cannot be removed fail about 2% of the time at the 300 degree curing temperature.

National Firearms Act
BATFE has clarified that there is no requirement for Form 5320.5 (Form 5) on NFA items sent for repair or restoration, as this is not a "transfer" under the NFA. If you wish to process your order on a Form 5 anyway, there will be a $100 charge for the additional paperwork.

BATFE letter on NFA Items and Form 5.

Privacy
You must provide certain personal information so that I can process your order. I use this information to log in the firearm as required under Federal Law, and to contact you. I will not use your information for mailing lists, or divulge your information to third parties. I will assist in legitimate law enforcement inquiries, with or without a supoena, at my discretion.