What are my payment options?
ARS accepts cash, check, money order, and credit card. Credit cards incur a 3.99% convenience fee. ARS does not accept PayPal, Venmo, Zelle, or similar peer-to-peer payments. I accept but discourage USPS money orders as they often cannot be read by ATMs. Grocery store or Walmart type money orders or personal checks are better.
You can securely pay for special order or gunsmith services with a credit card by entering the invoice amount here – Pay Gunsmith or Special Order Invoice.
What is your policy on “hi capacity magazines” and ban states?
ARS will not knowingly ship restricted items that conflict with your state’s laws. I won’t disassemble magazines to ship as “kits”. Don’t ask – it’s just not worth my time.
Following the “lowest common denominator” policy, popularized by Barrett Firearms, I will not ship items that the common citizen of a state cannot possess, to those with special exemptions.
How are shipping charges calculated?
Almost all store items ship USPS Flat Rate Priority Mail. Shipping is currently $13.95 Flat Rate for any items, any size, any value, any quantity. Mail items that do not fit a USPS Flat Rate Box (such as barrels) may ship USPS Ground Advantage, which usually adds 1 day to delivery.
USPS has not only dramatically increased their prices, but also they have eliminated less expensive Regional Rate boxes and the Large Flat Rate “Gameboard” box. This means that many orders now have to ship in a larger flat rate box than before or in custom packaging. Yes, I know it is not ideal to pay shipping that is higher than the price of the item, but the administrative cost to prepare an order for shipping is the same regardless of what you order. So everything goes flat rate, insured, with tracking and delivery confirmation.
I just placed an order, what’s my tracking number?
USPS automatically sends 4 tracking notifications to the e-mail address you provided (5 if a delivery exception). By default, I cannot complete a label without including your e-mail address. Check your spam folder. Priority mail is supposed to be maximum of 4 business days for anywhere in the country, but please give them 7 before contacting me with “something’s wrong here”.
I want to pay by check and there are only a few left – will you hold the items?
On checkout, you can click pay by check and the item will be held from inventory for 10 calendar days. If payment is not received in that time, I will cancel your order and the item returns to inventory.
I put an item in my cart a few days ago, and now it’s gone. What happened?
Items added to your cart are held for a limited time. If checkout is not completed in the time allotted, the item returns to inventory so others may have the opportunity to purchase it.
A part that I want is listed as “out of stock” – when will you get more?
If a part is out of stock, I have no idea when or if I will find more. Most of these items have been out of production for 50+ years. I find parts in dusty boxes at gun shows or through purchasing and trading with other vendors and individuals. There is an option to provide your e-mail to be notified when an item is back in stock. Be aware I may have 20 people waiting on one item, so whoever responds first gets it.
I want a part that is not listed on your web store. Do you have it? How much?
All of the parts I am offering for sale are listed on the web store. I do not have a secret stash of parts for sale, that is not listed on the web store.
I am local, may I pick up the part in person?
No. I am mail order only.
Will you ship to non-US addresses?
No. Even for parts that are perfectly legal in non-US destinations, I am not interested in the customs paperwork and additional administrative expenses. I can ship to your agent or representative in the USA, and they can handle the customs paperwork for you.
Do you have sales, discounts or coupons?
No. I do not have sales or coupons. Most of my products are no longer in production and only become more scarce with time. I consider sales and coupons to indicate the item is not priced appropriately – so I’ll just change the price.
I do not offer targeted discounts. I value all my customers regardless of who signs their paycheck. I will not artificially inflate my prices for one person, so that I can offer a discount to another. I will consider discounts for volume purchases on an individual basis.
How do you grade the condition of your parts?
Unless otherwise noted as “original/surplus condition”, all parts are ultra-sonic cleaned, sand-blasted, and manganese phosphate coated (Parkerized) or METACOL III Satin Black finished over Parkerizing. In assemblies that contain multiple parts, I grade on average condition.
Grading
- NEW (A+) New. Looks and is new.
- NOS (A) New, Old Stock. Technically new, but may have tiny dings or scratches from handling and long-term storage
- EXC (A) Excellent. As good as new, but may show evidence of having been installed. As I draw from inventory for customer builds, many of my EXC parts are actually new, but I refinished them anyway because my finish is usually superior to the original.
- VG (B) Very Good. May have minor cosmetic blemishes or minor pitting prior to refinish.
- GOOD (C) Good. Good is the lowest condition where the part will safely and reliably perform its intended function. May show moderate pitting before refinish, or factory authorized repairs.
- FAIR (D) Fair. Heavy pitting, or parts may require repair to perform safely and reliably, but they are repairable.
- POOR (F) Poor. Parts may be non-repairable, but may have some salvageable component or repurposing that prevented me from throwing it in the trash
What is your return policy?
You may return a part within 30 days for refund of purchase price. Part must be in the exact same condition as sold. Shipping is not refundable unless the error is mine. I do not do “exchanges” unless the error is mine. I will refund the item and then you can purchase the one you wanted. Refunds can only be made to the same card used for purchase. Parts sold “AS IS” are not returnable.
Do you have a Gunsmithing Work Order Form?
Yes. Click on Gunsmithing Work Order Form under the Armory drop-down menu. If your order refers to a previous e-mail, please restate your desires on the work order. I will only go by what is on the work order, not an e-mail from a month ago. E-mail quotes are good for 90 days.
How do I pack and ship my gun to you for work? What’s the best way to pack it?
Ship to
T. Mark Graham
Arizona Response Systems, LLC
2511 S 331st Ave
Tonopah, AZ 85354
You may ship your long guns to me by UPS Ground, FedEx Ground, or USPS. The UPS Store is not UPS. They are private franchise that accept packages for UPS. They often choose not to accept firearms. As does FedEx Office.
You may ship handguns by UPS Air or FedEx Air. Handguns may only be shipped USPS from an FFL with a Postal form 1508.
Download the USPS Form 1508
Purchase of serial-numbered part defined as a “firearm or frame or receiver thereof” must ship to your local FFL. This will be reiterated in the product listing.
ARS is a federally licensed manufacturer (Type 7 SOT) and dealer (Type 3 FFL). You may ship firearms directly to me for gunsmith repair or restoration and receive them directly back. There is no change of ownership and gunsmith and return is not a transfer under federal law [27 CFR 478.124(a) and 478.147]. You do not need to ship from a licensed dealer, except for handguns by USPS. Some may choose to do so for convenience. In those cases I must return ship to the same FFL. They should log it out as gunsmithing (not a transfer) so you will not have to fill out a 4473 to pick it up.
For licensees needing a copy of my license, e-mail me.
For non-licensees who have shipper demanding “proof” that I am licensed to receive firearms in interstate commerce, go to ATF’s FFL eZ Check and enter my license number: 9-86-XXX-XX-XX-03636 for verification.
I return long guns by FedEx Ground (commercial addresses) or FedEx Ground Home Delivery (residential addresses). I return handguns by FedEx Air.
You will automatically receive e-mail notification of your tracking number to the e-mail address you provided, when I print the label. I can only ship to a street address – no Post Office Boxes. I ship all items with “Adult Signature Required” and “No Driver Release.” I do not ship COD.
I can return ship a handgun to an FFL only if it will fit in a USPS Priority Mail Flat Rate Box and the USPS Click and Ship accepts your address. As USPS tracking only shows pickup and delivery, and filing an insurance claim with USPS is a nightmare, I do not recommend USPS for handguns.
For Alaska and Hawaii residents, e-mail me to determine the best shipping option. Generally, shipping charges will be about double that of CONUS.
Please ship components as “assembled” as is reasonable. It makes it so much easier to determine if any parts are missing. There is no point in disassembling your components and wrapping each piece separately in bubble wrap and duct tape. It is not fun to spend an hour and a half unwrapping and logging 50 individually wrapped parts. If you insist on sending bag-o-parts, please include a detailed inventory sheet.
DO NOT send rifle cases or large handgun cases as I have limited storage space and it adds to dimensional weight return shipping charges.
Listed shipping charges are based on a 4 pound handgun package insured up to $700 or 20 pound rifle package insured up to $1500. Heavier orders or oversize boxes will incur additional shipping charges – approximately $30 for Oversize-1, $50 for Oversize-2. Add $1.50/$100 additional return insurance.
I am local, may I drop off my rifle instead of shipping it?
Yes. By appointment only. E-mail me for an appointment. I am usually available for drop-offs, M-F 9-5.
Did you receive my gun for work?
If you do not believe your shipper when they say “delivered at 10:34 AM”, send me an e-mail and I will confirm receipt.
Track UPS Packages: http://www.usps.com
Track FedEx Packages: http://www.fedex.com
Track USPS package:http://www.usps.com
What is your guarantee? What about insurance and liability?
I guarantee all labor to the original owner for one year. Manufacturer’s warranty applies to parts. I guarantee my finishes to the original owner against chipping, peeling, flaking, or anything that I evaluate as “not right” for one year. I may, at my discretion, extend this guarantee. I do not guarantee against abuse, neglect, or honest wear. If you have a problem with any ARS work, even after the warranty period has expired, please contact me and I will evaluate your complaint.
I pay insurance for the specified amount and include it in the return shipping price (see price list), and additional insurance if desired. I purchase this insurance from the carrier on your behalf. That is, I am not insuring your package – I am acting as your agent by purchasing insurance for you. I cannot guarantee the carrier will honor claims and I emphatically reject any responsibility should you not be satisfied with the result of any claim. Consider a home-owner’s insurance policy as an alternative. This is not meant to frighten anyone. It is simply a recognition that I cannot be liable for things over which I have no control. Shipping companies have their own policies on “collector value” and may not honor such claims.
All firearms are shipped at your own risk. This means that I am not liable for the loss or damage of your firearm in transit or through circumstances outside of my control. Some examples include fires, floods, thefts, tornadoes, earthquakes, hurricanes, riots, stampedes, or The Zombie Apocalypse. This statement is a simple realization that despite my best efforts and long experience in common-sense practices, there is always a small chance of something happening to your property. I do not assume liability or guarantee compensation.
Can I ship NFA items?
BATFE has clarified that there is no requirement for a Form 5320.5 (Form 5) on NFA items sent for repair or restoration, as this is not a “transfer” under the NFA.